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Crisis, corporate image, information, communication
DENNIS L.; PHILIP H.; WARREN K. y GLEN, T. (2001): Relaciones públicas. Estrategias y tácticas. Madrid, Pearson.
KENT, J. (2002): «Crisis communications: survival in a world of media madness», en IABC (www.iabc.com).
LANI, Y. (1999): «In crisis is opportunity: making the best of a public relations problem», en Infotoday.com (www.infotoday.com/- mls/oct99/story.htm).
VAN HOOK, S. (2000): «Media and public relations: A primer for business and government leaders in Russia and FSU. Crisis management », en West.net. (www.west.net/~wwmr/primer/module6.htm).