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Comunicar Journal 74: Education for digital citizenship: Algorithms, automation and communication (Vol. 31 - 2023)

Factors determining the use of e-learning and teaching satisfaction


Ana-Maria Cazan

Catalin-Ioan Maican


Even though in 2021 many universities have decided to resume teaching activities face to face, we believe that the use of online applications will remain a feature of the educational system due to the flexibility offered and the learning possibilities. We aim to analyze the predictive role of personal factors, such as self-efficacy, technostress creators, technostress inhibitors, and tolerance to uncertainty in the use of e-learning tools for teaching and in the use of these applications in the context of the uncertainty generated by the pandemic. The sample consisted of 1,517 academics. The results showed that technostress creators mediate the relationships between technostress inhibitors, technology self-efficacy, use of applications, and satisfaction with the use of e-learning platforms. Although the current context is dominated by uncertainty, the hypotheses regarding the direct and indirect effects of uncertainty in the use of online s in education were partially sustained. The most important finding of our study is that, although the current context is characterized by uncertainty, the negative impact of the resulting higher levels of stress can be counteracted by a high level of technology self-efficacy which, in turn, predicts a greater extent the use of platforms and the satisfaction of using these platforms.


Technology self-efficacy, technostress creators, technostress inhibitors, intolerance to uncertainty, e-learning, satisfaction

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