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Revista Comunicar 70: Nuevos retos del profesorado ante la enseñanza digital (Vol. 30 - 2022)

Satisfacción de los estudiantes con la docencia online en tiempos de COVID-19

Student satisfaction with online teaching in times of COVID-19

https://doi.org/10.3916/C70-2022-03

María-Consuelo Sáiz-Manzanares

Joana Casanova

José-Alberto Lencastre

Leandro Almeida

Luis-Jorge Martín-Antón

Abstract

La Educación Superior es uno de los motores del desarrollo social y económico de los países, teniendo como objetivo último el de facilitar una formación académica de calidad. En la actualidad, los modelos de enseñanza-aprendizaje en entornos virtuales implican retos importantes, específicamente en la actual situación por la COVID-19. Algunos de estos desafíos se abordarán en este estudio. Se trabajó con 225 estudiantes de tercero de grado en titulaciones de Ciencias de la Salud, a lo largo de dos cursos académicos impartidos durante la situación de pandemia. Los objetivos fueron: 1) comprobar si existían diferencias significativas en la satisfacción de los estudiantes con el proceso docente respecto del primer año de pandemia (se aplicó docencia e-Learning) vs. el segundo año (se aplicó docencia b-Learning); 2) comprobar si existían diferencias significativas en los resultados académicos entre ambos grupos. Se realizó una investigación cuantitativa (se utilizó un diseño factorial 2x2, ANOVA y ANCOVA) y otra cualitativa (se utilizó un diseño comparativo con análisis de categorización). Los resultados indican diferencias en algunos aspectos de la satisfacción y en los resultados de aprendizaje, a favor de la docencia en el segundo año. Los estudiantes valoraron positivamente el uso de metodologías activas y de recursos tecnológicos, si bien concluyeron que su uso exigía más tiempo de trabajo. Futuros estudios se dirigirán a contrastar la satisfacción de estudiantes en otras ramas de conocimiento.

Higher education is one of the driving forces behind the social and economic development of countries, with the ultimate aim of providing quality academic training. At present, teaching-learning models in virtual environments face a number of important challenges, particularly in the current situation caused by COVID-19. Some of these challenges will be addressed in this study. We worked with 225 third-year undergraduate students in health science degrees over two academic years during the pandemic. The objectives were: (1) to ascertain whether there were significant differences in student satisfaction with the teaching process in the first year of the pandemic (e-learning teaching) vs. the second year (b-learning teaching); (2) to determine whether there were significant differences in academic performance between the two groups. Quantitative research (using a 2x2 factorial design, ANOVA and ANCOVA) and qualitative research (using a comparative design with categorisation analysis) were carried out. The results indicate differences in some aspects of satisfaction and learning outcomes in favour of teaching in the second of the two years. Students rated the use of active methodologies and technological resources positively, although they concluded that their use required more work time. Future studies will seek to compare student satisfaction in other areas of knowledge.

Keywords

Aprendizaje en línea, innovación tecnológica, satisfacción, aprendizaje basado en proyectos, competencia digital, COVID-19

Online learning, technology innovation, satisfaction, project based learning, digital competence, COVID-19

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