Palabras clave

Habilidades de comunicación, comunicación, comunicación digital, emoticonos, género, correo electrónico

Resumen

Los emoticonos se han convertido en un fenómeno común en la correspondencia por correo electrónico entre estudiantes y profesores. Para los estudiantes, estas herramientas de comunicación no verbal son una forma de agregar contexto o énfasis a sus mensajes. Sin embargo, para la mayoría de los profesores, el uso de emoticonos se considera inapropiado y poco profesional. A medida que más estudiantes incorporan emoticonos en sus mensajes de correo electrónico a los profesores, nos propusimos examinar la relación entre el uso de emoticonos y las percepciones de los profesores sobre los mensajes de correo electrónico de los estudiantes con y sin emoticonos. Examinamos los mensajes de los estudiantes con particular referencia a la adecuación del estilo de escritura de los estudiantes, evaluamos el nivel de alfabetización digital de los estudiantes, su actitud hacia un profesor y las diferencias de género en el uso de emoticonos. Recopilamos correos electrónicos de los estudiantes y los calificamos en varias dimensiones. Además, utilizamos un cuestionario en línea para identificar las diferencias características entre los estudiantes que usan emoticonos y los que no. Los resultados muestran que los mensajes con emoticonos tienen una calificación más baja que los mensajes sin emoticonos en varias dimensiones. Los estudiantes que usan emoticonos también muestran una menor alfabetización digital y perciben a sus profesores como más comprensivos y serviciales. Contrariamente a nuestras expectativas, el uso de emoticonos no está relacionado con el género. Los resultados sugieren que los estudiantes deben evitar el uso de emoticonos, puesto que el profesor espera un comportamiento apropiado a través de Internet.

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Ficha técnica

Recibido: 03-02-2022

Revisado: 18-04-2022

Aceptado: 12-05-2022

OnlineFirst: 30-06-2022

Fecha publicación: 01-10-2022

Tiempo de revisión del artículo : 73 (en días) | Media de tiempo de revisión de los manuscritos del número 73: 43 (en días)

Tiempo de aceptación del artículo: 97 (en días) | Media tiempo aceptación de los manuscritos del número 73: 88 (en días)

Tiempo de edición OnlineFirst: 194 (en días) | Media tiempo edición de los OnlineFirst del número 73: 185 (en días)

Tiempo de publicacicón final del artículo: 239 (en días) | Media tiempo de publicación final de los articulos del número 73: 230 (en días)

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Baggia, A., Žnidaršič, A., & Tratnik, A. (2022). Emoticons in student-professor email communication. [Emoticonos en la comunicación por correo electrónico entre estudiantes y profesores]. Comunicar, 73, 119-133. https://doi.org/10.3916/C73-2022-10

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