关键词

沟通技巧、沟通、数字沟通、表情符号、性别、电子邮件

摘要

表情符号已经成为学生和老师之间电子邮件通信的普遍现象。尽管在正式写作中使用表情符号被认为是不恰当和不专业的,但越来越多的学生正在使用这些非语言交流工具来为他们给老师的电子邮件解释上下文或表示强调。随着越来越多的学生将表情符号添加到他们发送给教师的电子邮件中,我们开始研究表情符号的使用与教师对带有和不带有表情符号的学生电子邮件的看法之间的关系。我们研究了学生发送的信息,特别参考了学生写作风格的适当性,评估了学生的数字素养水平,他们对老师的态度,以及使用表情符号的性别差异。我们收集学生的电子邮件并在多个方面对其进行评分。此外,我们使用在线问卷来确定使用表情符号的学生和不使用表情符号的学生之间的特征差异。结果表明,在多个维度上,带有表情的消息的评分低于没有表情的消息。使用表情符号的学生也表现出较低的数字素养,并认为他们的老师更容易理解和乐于助人。与我们的预期相反,表情符号的使用与性别无关。结果表明,学生应该避免使用表情符号,因为老师希望在互联网上的沟通应采取合适的行为。

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技术信息

收到: 03-02-2022

修订: 18-04-2022

公认: 12-05-2022

OnlineFirst: 30-06-2022

发布日期: 01-10-2022

文章修改时间: 73 天 | 期刊编号的平均时间修订 73: 43 天

文章接受时间: 97 天 | 期刊编号的平均接受时间 73: 88 天

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Masegosa, A. N. DIAGNÓSTICO, DIDÁCTICA Y TEORÍA DE LA EDUCACIÓN CAPITALISTAS. COMUNICAR PARA EL CAPITAL. CARIBEÑA DE CIENCIAS SOCIALES, 1.

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Baggia, A., Žnidaršič, A., & Tratnik, A. (2022). Emoticons in student-professor email communication. [Emoticonos en la comunicación por correo electrónico entre estudiantes y profesores]. Comunicar, 73, 119-133. https://doi.org/10.3916/C73-2022-10

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