Emoticons na comunicação por e-mail entre alunos e professores

 Alenka Baggia, University of Maribor (Eslovênia)

 Anja Žnidaršič, University of Maribor (Eslovênia)

 Alenka Tratnik, University of Maribor (Eslovênia)

https://doi.org/10.3916/C73-2022-10

Palavras chave

Habilidades de comunicação, comunicação, comunicação digital, emoticons, gênero, e-mail

Resumo

Os emoticons tornaram-se fenômeno comum na correspondência por e-mail entre alunos e professores. Embora o uso de emoticons na escrita formal seja considerado inadequado e pouco profissional, mais e mais alunos estão usando essas ferramentas de comunicação não verbal para adicionar contexto ou ênfase às mensagens de e-mail para os professores. Este artigo examina a associação entre o uso de emoticons e as percepções dos professores sobre as mensagens de e-mail de estudantes do ensino superior com e sem emoticons em dois países, Sérvia e Eslovênia. Os e-mails dos alunos foram coletados e avaliados em vários níveis. As mensagens dos alunos foram examinadas com atenção especial à adequação do estilo de escrita dos alunos. Além disso, o nível de alfabetização digital dos alunos, sua atitude em relação a um professor e as diferenças de gênero no uso de emoticons foram também examinados. Além disso, um questionário online foi usado para identificar diferenças características entre alunos que usam emoticons e alunos que não usam. Os resultados mostram que as mensagens com emoticons são classificadas como inferiores em várias dimensões em relação às mensagens sem emoticons. A pesquisa concluiu que os alunos que usam emoticons apresentam menor alfabetização digital e percebem seus professores como mais compreensivos e prestativos. O uso de emoticons não está relacionado ao gênero. Os resultados sugerem ainda que os alunos devem evitar o uso de emoticons, mesmo que tenham uma atitude positiva em relação ao professor.

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Technical information

Recebido: 03-02-2022

Revisado: 18-04-2022

Aceite: 12-05-2022

OnlineFirst: 30-06-2022

Data de publicação: 01-10-2022

Tempo de revisão do artigo: 74 dias | Tempo médio de revisão do número 73: 44 dias

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